Looking forward to attending AIMEX 20-23 August 2013 – The largest mining event in the Asia-Pacific region. In times where every dollar counts more than ever before as the mining industry continues to slow down I am looking forward to the innovation that comes is showcased in these types of shows for an industry. The Mining Industry over the past 24 months has experienced many lows and highs. Despite much talked about slow downs in the mining industry there are many good stories to tell…. Toro Energy, the company vying […]
Regardless of the type of business you operate, visits from bosses, contractors, and family members will find themselves on site at some point. It is important to inform all staff of policies with regards to visitors so that there are no surprises. But, how would you handle it if you found out an unaccounted for visitor is there, that did not follow the visitor management process? Or if a visitor (invited or not) started to cause trouble? If you have security on location, the first step is to give them […]
Many customers asks me a question about existing access control systems and how they can integrate with the visitor management systems to capture the movements of people into and out of the building or buildings. I am aware of several ways access control systems work from my own experiences. I have asked a few security companies who we work with to provide further information that I can share with you here in this visitor management blog. As soon as I have the information I will post here for review, until […]
Contractors are a part of many businesses nowadays. They are highly essential for ensuring the various facilities and amenities that help our buildings, businesses, and people function. We all know this by now, and I’m sure none of us take their roles for granted. Equally important as appreciating their role, is taking the time to analyze how to ensure they aren’t taking your business for granted. Hello to all you contract managers and facility managers. Managing Contractors on your location is hard enough, today many operations operate 24 hours a […]
While you may have worker’s compensation measures in place, as well as accident liability guidelines for your staff, there is nothing to legally prevent you from a legal hassle if something happens to visitors on site. As a result, it is essential that you look into having visitors sign some kind of liability form or waiver before they come on site. This waiver should outline that you are not responsible for visitors that do not follow safety guidelines or that do not remain with an assigned guide that is to […]
One of the challenges any company has with multiple locations is the ability to communicate across the locations. Cloud based visitor management makes this process simple and easy. I was speaking with Mike from AB Mauri today and Mike was telling me how much he loves the feature that allows him to register a visitor for another location within the group he is attending for meetings. Mike said it is so easy, from my computer I just pre-register the visitor that I am meeting on the location I am going […]
Whether you have a visitor management kiosk and/or a receptionist at your place of business, it is important to make visitors feel welcome. If you are using a visitor management system then start by ensuring that individuals understand how you operate, and take the following steps to ensure their comfort: Arrange an arrival time – if visitors are set to arrive on a job site or another place of business, make sure there is a planned arrival time. That way, even if you don’t greet them right at the entrance, […]
We get asked a lot about inductions as part of the visitor and contractor process. When you manage a manual sign in book you may ask visitors and contractors to read your local safety rules for the site. Just last week I walked into a large factory in Sydney employing hundreds of employees, when I walked into reception I was surprised with such a large factory to find no receptionist. The manual books were in place, I saw a sign that asked me to read the sites safety policies and […]
If you have a visitor injured at your job site or place of business, there are a number of steps you should take immediately: File an accident report – if an accident has occurred on location at a job site, a formal report should be filed. Document all details of how the accident occurred. Also provide details on the injuries sustained by the visitor. If they are able to do so, they should also document the experience on the report to ensure that you have all sides of the story. […]
When you have visitors coming into an office environment, safety may not be as big of a concern as it is on a job site or location with lots of heavy machinery, but it should still be a concern. The physical safety and intellectual safety of both visitors and staff (plus company property) are all important to preserve. In order to do this focus on the following: Verifying that you know who the visitors are – before inviting corporate visitors into the office, verify their identities. While you may not […]
Every company that managers an outdoor event will know logistically how hard it is to manage everything that comes with managing the outdoor event. There is so much more than the performers and concert goers, safety is paramount. Additional people can include staff, contractors including security, cleaners, chefs, kitchen hands, employees, known visitors and unexpected visitors the list goes on
I am not sure why but over the past several months we have been asked multiple times for assistance in the monitoring of contractors in shopping centers by shopping centre management. Even though I shop as infrequently as I can I have been amazed at what goes on behind the scenes while we all so efficiently shop till we drop. I have been presented with 2 key issues from recent discussions that really stand out. The first key issue is “who” is the contractor coming to my shopping centre, This […]