Councils nationally embrace visitor contractor management software

Latrobe City Council in Victoria joins Scenic Rim Regional Council and Logan City Council in Queensland as the most recent councils to take up visitor management and visitor & contractor management software. Councils first started moving to digital visitor management systems to replace visitor books in 2015 with the first councils being Cardinia Shire Council and City of Greater Dandenong in Victoria

Councils like many buildings are looking to improve the process with visitors and contractors coming onto a location for security, compliance and evacuation

  • Visitor Management
  • Contractor Management
  • Contractor Compliance Management
  • Evacuation Management
  • Induction Management
  • Pre Register with your Calendar

 

COUNCIL CUSTOMER COMMENTS 

Overall the automatic notification to the person that the visitor/contractor is coming in to see. They either get an email and/or text without interacting with any reception staff. This has been fantastic. The visitor/contract gets a unique name badge printed complying with our Visitor Management Policy.

 With the kiosk set up right at the entry point to our building, visitors, guests and contracts can easily register their presence. Have a label printed and notification of their arrival. The drop in times the visitor needs to interact with front line staff has dropped over 60%

What do you like most about the visitor management software?  Time saved by not needing to wait for our service team to assist. Sometimes they can all be occupied serving/talking to other customers. Fast check out using the scan code from the printed label.

Matthew Reed
Town of Victoria Park
Manager Customer Relations

The visitor management software has given us a professional sign in system that is simple to use and is a lot more professional than the old manual paper sign in sheet and generic badges

This system allows us to monitor people in the building at all times and also with being in a new building we have been able to pull some fantastic statistics on the numbers on meeting and behind the scenes visitors we have had since opening our building.

The system is also so user friendly that is enable all staff once approved the capability to pre-register their own visitors for quick and seem less sign in of all visitors.

What do you like most?  The simplicity but also the fact that there are many associated modules available that we can turn on at any time without any delays or further financial outlay

Karli Fairclough
Camden Council
Senior Customer Relations Office, Customer and Corporate Services

WhosOnLocation has made a huge difference in how we manage visitors to the Shire Offices.  People email the Customer Service Team with details of the visitor / s they are expecting; our front counter staff enter these visitors into the system and simply check them in on arrival. 

WhosOnLocation is easy to use and all customer service staff are very comfortable using the system. 

When asked “What do you like least about WhosOnLocation?” Donna said “Haven’t come across anything that we don’t like” 

Donna Wade 
Senior Customer Service Officer
Cardinia Shire Council

Other councils that have come on board recently include.

Maribyrnong Council
Mildura Rural City Council
Wyndham Council
Latrobe City Council

Town of Mosman Park
City of Melville
City of Perth
Ngaanyatjarra Council

Kiama Municipal Council
Shellharbour City Council
Camden Council

Brisbane City Council

Circular Head Council
Waratah Wynyard Council

 

Interested to move your council from paper-based systems to electronic based systems with compliance. Book in a demonstration below.