The number 1 communication issue for reception staff is knowing who is in and out of the building

I wrote recently about the number one issue for reception staff being communication. The number one communication issue is knowing who is in and who is out of the building. Knowing who is in the building when a visitor arrives or a telephone call comes in can save a lot of wasted time each day.

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Know who is in and out of your building with Visitor Management software gives you the power to manage visitors, contractors and employees all in one place.

I speak with hundreds of reception staff, admin staff, security guards, gatehouse contractors, admin contractors who are front facing the public every day. They tell me where the most time is wasted is where they are chasing employees for visitors. Generally they first call the desk phone, when this rings out or goes to message they try the mobile, then they will call Bob who sits near John to find out where John is.

These issues and many more can be resolved with Visitor Management.

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